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Adults 18+ only. Age is confirmed at checkout and again at delivery. Every order leaves in plain outer packaging with no product names on the label.
VELOURDEN brand mark VELOURDEN
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VELOURDEN information

Shipping Policy

How an order is packed

Each item is wrapped in tissue, placed inside its own dust sleeve or box, and then packed into a plain outer carton with no product names, no images and no category wording on the outside. Void fill keeps a case from shifting. Where an order contains several items, they are packed so a rigid shell cannot press against a satin pouch or crush a cotton bag.

Dispatch

Orders placed before 1pm Eastern on a business day are usually packed the same day and handed to the carrier the next business day. Orders placed at a weekend or on a federal holiday are packed on the next business day. If an item needs to be assembled or a cradle cut to size, packing can add one business day, and the product page will say so.

Shipping options and cost

Standard shipping is free on orders over $75 and charged at a flat rate below that. Express shipping is available at checkout for an additional charge based on weight. Shipping is calculated from the delivery address, and the amount is shown before payment rather than after.

Tracking and delivery

A tracking number is emailed when the parcel leaves the building. Standard delivery usually lands three to five business days after dispatch, and express within two. Carriers may require an adult signature where local rules or the value of the order call for it. If tracking has not moved for five business days, contact support and we will open a trace with the carrier.

Missed deliveries and address errors

If a parcel is returned to us because nobody was available, because the address was incomplete or because the carrier could not gain entry, we will contact you to arrange redelivery at cost. Address changes after dispatch depend on the carrier and cannot be promised. Please check the address on the confirmation email straight away.

Damaged or lost parcels

Inspect the carton on arrival. If it is crushed, wet or open, photograph it before opening and tell us within seventy-two hours. A damaged shipment is replaced or refunded once the carrier claim is opened; you do not need to return the damaged item in most cases. A parcel that never arrives and never scans as delivered is treated the same way after a carrier trace.

Contact

Questions about shipping or a parcel in transit go to Email [email protected] or call +1 212 555 0142 Monday to Friday, 9am to 5pm Eastern. The registered name, postal address and company details for the operator of this store must be supplied by the operator before this store accepts live orders.